Privacy Policy
Convenient, Secure, and Connected Care – Anywhere
Effective Date: 10/14/2025
Last Updated: 10/14/2025
1. Commitment to Your Privacy
At Rapha Medical Center, your privacy is our priority. We are committed to protecting the personal and health information you share with us online and in person. This Privacy Policy explains how we collect, use, and safeguard your information to serve your health needs while maintaining the highest standards of confidentiality and security.
2. Information We Collect
We may collect personal and health-related information when you:
- Complete online forms or appointment requests
- Register for patient portals or telemedicine services
- Communicate with us by email, phone, or through our website
- Use our online services or digital tools
The types of information we may collect include:
- Personal identifiers (name, address, date of birth, contact details)
- Health and medical information (symptoms, medical history, treatment preferences)
- Payment and insurance details (as needed for billing or verification)
- Technical data (IP address, browser type, and site usage statistics for security and improvement)
3. How We Use Your Information
Your information is used solely for purposes related to your care and service experience, including to:
- Schedule and manage appointments
- Provide medical consultations and treatment
- Communicate securely about your care plan
- Process billing, insurance, and administrative functions
- Improve our website, services, and patient experience
- Comply with legal and regulatory obligations
We do not sell, rent, or share your personal information with unaffiliated third parties for marketing purposes.
4. Information Security
We employ advanced administrative, technical, and physical safeguards to protect your data from unauthorized access, alteration, or disclosure.
Our security measures include:
- Encrypted data transmission (HTTPS/SSL)
- Secure patient portals for communication and record access
- Firewalls and intrusion-detection systems
- Restricted staff access and ongoing cybersecurity training
We continuously review and update our security practices to ensure your data remains protected.
5. Patient Confidentiality
All patient health information is protected under the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws. We adhere to strict confidentiality standards in handling all medical information, both online and offline.
6. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to enhance functionality and analyze site performance. These tools do not collect identifiable health information and can be managed or disabled through your browser settings.
7. Third-Party Links
Our website may contain links to external resources for your convenience. Rapha Medical Center is not responsible for the privacy practices or content of these third-party sites. We encourage you to review their respective privacy policies.
8. Your Rights
You have the right to:
- Access and review your personal or health information
- Request corrections or updates to your records
- Limit or revoke consent for certain data uses, where applicable
- Contact us regarding concerns or questions about your privacy
9. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Rapha Medical Center
Phone: 434-235-4951
Email: [email protected]
Website: https://raphamedical.com